https://kb.mlc-wels.edu/ 2026-05-09T23:10:04+0000 https://kb.mlc-wels.edu/ https://kb.mlc-wels.edu/lib/tpl/mlc2018/images/favicon.ico text/html 2021-09-19T23:31:26+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/call-recording?rev=1632094286&do=diff Call Recording If you feel that you have a need to record conversations, contact network services for access. Once given permission (request permission from network services), you can record any call that you are on by pressing *1 while on the call. Call recordings are accessed through your User Control Panel (UCP) text/html 2018-07-30T17:39:05+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/dialing?rev=1532972345&do=diff Dialing Internal extension information Faculty and staff have 3 digit extensions in the range 100-399. You can use the LDAP Directory on the phone to search for extensions of faculty and staff, or use the phone link on portal * Note - To leave a voicemail for faculty or staff, without ringing their phone, dial * then their extension. i.e. *XXX text/html 2018-07-30T17:39:05+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/feature-codes?rev=1532972345&do=diff Feature Codes Managing Call Forwarding Feature Codes A phone user can dial feature codes in conjunction with forwarding numbers to turn call forwarding on or off for different conditions. Forwarding numbers can be local extensions or remote phone numbers. text/html 2018-09-17T17:45:45+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/personal-phonebook?rev=1537206345&do=diff Create A Phonebook View the video below to create a phonebook of frequently called numbers. Feel free to experiment with the fields that are available. Use as many or few as you wish. text/html 2018-07-31T17:40:09+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/phone?rev=1533058809&do=diff MLC Phones [Printable quick user guide] Grandstream GXP2130 * Line keys * We have 2 line keys, you can have 2 separate conversations of which one is on hold * Soft keys * depending on what you are doing, different menus will appear on these soft keys * Menu/OK key text/html 2018-08-09T14:01:33+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/ring-tones?rev=1533823293&do=diff Ringtones Our phones are capable of using the default system ringtone and 3 additional ringtones that can be customized by the administrator (network services). We are currently experimenting with ringtones, trying to find professional sounding ringtones. Each of you may select any one of the four available ringtones. The video below walks you through the process. text/html 2018-07-31T17:56:41+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/transfering-calls?rev=1533059801&do=diff Transfering Calls When in an active call... * Press the transfer button or the soft key labeled Transfer on the display * Dial the extension number of the receiving party. (Note: dial * then the extension to send the caller directly to voicemail text/html 2018-07-30T17:39:06+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/user-control-panel?rev=1532972346&do=diff User Control Panel The User control panel (UCP) is a web based GUI that allows you to set up dashboards and customize widgets that allow you to view and control call events, forwarding, history, conferences, fax, and voicemail to name a few. If you are a first time user, request access from Jim Rathje by email at text/html 2018-09-13T16:31:58+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/voicemail?rev=1536856318&do=diff Voicemail Faculty and staff phones are configured for voicemail. Phones in common areas and classrooms do not have voicemail boxes. * To access your voicemail from your phone, press the message button on your phone or dial *97, enter the password text/html 2018-09-17T17:41:21+0000 Anonymous (anonymous@undisclosed.example.com) https://kb.mlc-wels.edu/voip-phones/welcome?rev=1537206081&do=diff New VoIP Phone information The new phone system uses what is called 'Voice over Internet Protocol' (VoIP) which means that the conversations travel over the internet. Specifically, here at MLC, these conversations travel over the same data lines that our computers and printers use. These signals are digital as opposed to the old phone system which runs over separate phone lines and uses an analog signal.