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itutoring
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itutoring [2014/10/03 13:00] Martens, Robert L |
itutoring [2014/10/03 17:47] Martens, Robert L [Troubleshooting] |
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| This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | ||
| + | ===== Getting Started ===== | ||
| + | These are the most basic steps to getting started: | ||
| + | |||
| + | - Find an open computer with an attached webcam. | ||
| + | - The computer should be logged into the ''iTutoring'' Novell account. | ||
| + | - Sign in at [[http://plus.google.com|Google Plus]] with your MLC Google username and password. | ||
| + | - Wait for the call to come in from the student. | ||
| + | ===== When You Are Done ===== | ||
| + | When finished, do the following: | ||
| + | |||
| + | - End the call. | ||
| + | - Sign out of your MLC Google Account. | ||
| + | - **DO NOT LOG OFF OF THE COMPUTER.** | ||
| + | - Head to [[http://plus.google.com|Google Plus]] so that the next group can get started easily. | ||
| + | * You should be at the login page and not logged into your account. | ||
| + | * If you are logged into your account, go to Step 1 from this section. | ||
| ===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
| * Make certain you are logged in only with your MLC Google Account. | * Make certain you are logged in only with your MLC Google Account. | ||
| - | * Check that the video, microphone, and headphones are all working as soon as possible. | + | * Check that the video, microphone, and headphones are all working as soon as possible. This usually can take place as soon as the call has initiated from both ends. |
| * Check the microphone by looking for the "green dots" over your video in Google Hangouts. | * Check the microphone by looking for the "green dots" over your video in Google Hangouts. | ||
| * If you have issues, unplug and plug the microphone back in on the front of the computer. | * If you have issues, unplug and plug the microphone back in on the front of the computer. | ||
itutoring.txt · Last modified: 2018/07/30 17:39 (external edit)
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