This shows you the differences between two versions of the page.
Both sides previous revision Previous revision Next revision | Previous revision Next revision Both sides next revision | ||
itutoring [2014/10/03 13:00] Martens, Robert L |
itutoring [2014/10/03 17:47] Martens, Robert L [Troubleshooting] |
||
---|---|---|---|
Line 2: | Line 2: | ||
This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | ||
+ | ===== Getting Started ===== | ||
+ | These are the most basic steps to getting started: | ||
+ | |||
+ | - Find an open computer with an attached webcam. | ||
+ | - The computer should be logged into the ''iTutoring'' Novell account. | ||
+ | - Sign in at [[http://plus.google.com|Google Plus]] with your MLC Google username and password. | ||
+ | - Wait for the call to come in from the student. | ||
+ | ===== When You Are Done ===== | ||
+ | When finished, do the following: | ||
+ | |||
+ | - End the call. | ||
+ | - Sign out of your MLC Google Account. | ||
+ | - **DO NOT LOG OFF OF THE COMPUTER.** | ||
+ | - Head to [[http://plus.google.com|Google Plus]] so that the next group can get started easily. | ||
+ | * You should be at the login page and not logged into your account. | ||
+ | * If you are logged into your account, go to Step 1 from this section. | ||
===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
* Make certain you are logged in only with your MLC Google Account. | * Make certain you are logged in only with your MLC Google Account. | ||
- | * Check that the video, microphone, and headphones are all working as soon as possible. | + | * Check that the video, microphone, and headphones are all working as soon as possible. This usually can take place as soon as the call has initiated from both ends. |
* Check the microphone by looking for the "green dots" over your video in Google Hangouts. | * Check the microphone by looking for the "green dots" over your video in Google Hangouts. | ||
* If you have issues, unplug and plug the microphone back in on the front of the computer. | * If you have issues, unplug and plug the microphone back in on the front of the computer. |