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itutoring
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itutoring [2014/10/03 13:00] Martens, Robert L |
itutoring [2018/07/30 17:39] (current) |
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| ====== iTutoring ====== | ====== iTutoring ====== | ||
| This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | This page houses troubleshooting information for students and proctors for the iTutoring work being done on campus. | ||
| + | |||
| + | ===== Getting Started ===== | ||
| + | These are the most basic steps to getting started: | ||
| + | |||
| + | - Find an open computer with an attached webcam. | ||
| + | - The computer should be logged into the ''iTutoring'' Novell account. | ||
| + | - Sign in at [[http://hangouts.google.com|Google Hangouts]] with your MLC iTutoring Google username and password. | ||
| + | - Wait for the call to come in from the student. | ||
| + | |||
| + | ===== When You Are Done ===== | ||
| + | When finished, do the following: | ||
| + | |||
| + | - End the call. | ||
| + | - Shutdown the computer. | ||
| ===== Troubleshooting ===== | ===== Troubleshooting ===== | ||
| - | * Make certain you are logged in only with your MLC Google Account. | + | * Make certain you are logged in only with your MLC iTutoring Google Account. |
| - | * Check that the video, microphone, and headphones are all working as soon as possible. | + | * Check that the video, microphone, and headphones are all working as soon as possible. This usually can take place as soon as the call has initiated from both ends. |
| * Check the microphone by looking for the "green dots" over your video in Google Hangouts. | * Check the microphone by looking for the "green dots" over your video in Google Hangouts. | ||
| * If you have issues, unplug and plug the microphone back in on the front of the computer. | * If you have issues, unplug and plug the microphone back in on the front of the computer. | ||
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| * You might need to initiate the call on your end (instead of the student calling you) if problems persist. | * You might need to initiate the call on your end (instead of the student calling you) if problems persist. | ||
| * Sometimes stuff just doesn't work. Google is constantly making changes to Hangouts and other parts of their infrastructure so there might just be issues that can't be eliminated from time to time. | * Sometimes stuff just doesn't work. Google is constantly making changes to Hangouts and other parts of their infrastructure so there might just be issues that can't be eliminated from time to time. | ||
| + | |||
| + | ===== Setting Up WCC 221 ===== | ||
| + | - Turn on the computers with attached webcams | ||
| + | - Log into the computers using the ''itutoring'' Novell account | ||
| + | - Open Google Chrome (should be found near the bottom of the screen) | ||
| + | - Go to [[http://plus.google.com|Google Plus]] and leave it at the log in page | ||
| + | |||
| + | The computer is now ready for the incoming student to use. It is usually most efficient to go around the room and perform each step on each computer before moving to the next. If you need help with the password for the ''itutoring'' Novell account, please [[http://mlc-wels.edu/support|contact Network Services]]. | ||
| + | |||
itutoring.1412341208.txt.gz · Last modified: 2018/07/30 17:36 (external edit)
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