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itutoring [2014/10/03 17:45]
Martens, Robert L [When You Are Done]
itutoring [2018/07/30 17:39] (current)
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   - Find an open computer with an attached webcam.   - Find an open computer with an attached webcam.
   - The computer should be logged into the ''​iTutoring''​ Novell account.   - The computer should be logged into the ''​iTutoring''​ Novell account.
-  - Sign in at [[http://plus.google.com|Google ​Plus]] with your MLC Google username and password.+  - Sign in at [[http://hangouts.google.com|Google ​Hangouts]] with your MLC iTutoring ​Google username and password.
   - Wait for the call to come in from the student.   - Wait for the call to come in from the student.
 +
 ===== When You Are Done ===== ===== When You Are Done =====
 When finished, do the following: When finished, do the following:
  
   - End the call.   - End the call.
-  - Sign out of your MLC Google Account. **DO NOT LOG OFF OF THE COMPUTER**. +  - Shutdown ​the computer
-  - Head to [[http://​plus.google.com|Google Plus]] so that the next group can get started easily+
-    * You should be at the login page and not logged into your account. +
-    * If you are logged into your account, go to Step 1 from this section.+
 ===== Troubleshooting ===== ===== Troubleshooting =====
-  * Make certain you are logged in only with your MLC Google Account. +  * Make certain you are logged in only with your MLC iTutoring ​Google Account. 
-  * Check that the video, ​ microphone, and headphones are all working as soon as possible.+  * Check that the video, ​ microphone, and headphones are all working as soon as possible. This usually can take place as soon as the call has initiated from both ends.
     * Check the microphone by looking for the "green dots" over your video in Google Hangouts.     * Check the microphone by looking for the "green dots" over your video in Google Hangouts.
       * If you have issues, unplug and plug the microphone back in on the front of the computer.       * If you have issues, unplug and plug the microphone back in on the front of the computer.
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   * You might need to initiate the call on your end (instead of the student calling you) if problems persist.   * You might need to initiate the call on your end (instead of the student calling you) if problems persist.
   * Sometimes stuff just doesn'​t work. Google is constantly making changes to Hangouts and other parts of their infrastructure so there might just be issues that can't be eliminated from time to time.   * Sometimes stuff just doesn'​t work. Google is constantly making changes to Hangouts and other parts of their infrastructure so there might just be issues that can't be eliminated from time to time.
 +
 +===== Setting Up WCC 221 =====
 +  - Turn on the computers with attached webcams
 +  - Log into the computers using the ''​itutoring''​ Novell account
 +  - Open Google Chrome (should be found near the bottom of the screen)
 +  - Go to [[http://​plus.google.com|Google Plus]] and leave it at the log in page
 +
 +The computer is now ready for the incoming student to use. It is usually most efficient to go around the room and perform each step on each computer before moving to the next. If you need help with the password for the ''​itutoring''​ Novell account, please [[http://​mlc-wels.edu/​support|contact Network Services]].
 +
itutoring.1412358332.txt.gz · Last modified: 2018/07/30 17:36 (external edit)