This lists the daily tasks done by operations personnel on campus.

• Verify that the prior backup was successful
• Swap the backup tape with the tape labeled for the NEXT DAY

• Label tape with date for the next Saturday
• Swap the backup tape with the tape you just labeled
• ON SUNDAY, swap the backup tape with the tape labeled for MONDAY

• Verify there are no errors from the prior backup
• Swap the backup tape with the tape labeled for the NEXT DAY

• Use the bctapelist script to find which tape should be used next
• Swap the backup tape with the next tape from the bctapelist script
• Enjoy your weekend because you will not need to swap out a tape for this system until Monday

1. Log into support.mlc-wels.edu
2. Look for new tickets that have not been assigned
3. Triage the tickets you can, assign tickets to those people who need them
   • Password reset requests are usually assigned to Jill
   • Phone issues and signage issues are assigned to Jim
   • Database issues start at Laura
   • Portal requests are assigned to Aaron
   • Network, Server, and File Sharing requests go to Bob
   • Printer issues start with Ken
   • Notebook and desktop issues start with Ken
   • Paper requests go to a student worker
   • Website issues start with Bob
   • Website content request go to Sallie
4. Just use your best judgement for others