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network-services:filr:welcome
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network-services:filr:welcome [2017/08/04 11:56] Martens, Robert L |
network-services:filr:welcome [2017/11/07 16:27] Martens, Robert L |
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| If you have any questions, please [[http://mlc-wels.edu/support|contact Network Services]]. | If you have any questions, please [[http://mlc-wels.edu/support|contact Network Services]]. | ||
| - | ==== Summer 2017 Filr and Microsoft Office 2016 Bug on Windows ==== | + | ==== Fall 2017 Filr and Microsoft Word 2016 Bug on Windows with Fall Creators Update ==== |
| - | Summer 2017 has surfaced a bug (or multiple bug) with how Filr interacts with Microsoft Office 2016 but we are not sure if this is due to an update to Filr or an update to Office 2016 at this time. We are working with the engineers at Micro Focus to fix these bugs at this time (updated August 4, 2017). | + | Fall 2017 has brought another bug, this one much narrower in scope than the bug this past summer. **This only affects Windows 10 devices with the Fall Creators Update and saving from Microsoft Word 2016**. |
| - | These bugs can manifest in a number of ways: | + | **[[https://www.novell.com/support/kb/doc.php?id=7022261|You can keep up with their work by visiting this TID from Micro Focus]]**. |
| - | * Create a new document in an Office 2016 application (Word, PowerPoint, Exel, etc.) and then attempt to save into any folder within Filr results in a 0K document which cannot be opened. | + | This bug can manifest in a number of ways: |
| - | * Attempting to save changes to a document using the //Save as ...// functionality within an Office 2016 application results in error messages and no saved changes. | + | |
| - | There are possibly other conditions, but these are the two commonly affecting users. Documents currently inside of Filr are able to be opened, modified, and saved as normal as long as the two conditions above are not met. | + | * Create a new document in Word 2016 and then attempt to save into any folder within Filr results in a 0K document which cannot be opened and will "bluescreen" your device, resulting in an unintended restart of your device. |
| + | * Attempting to save any changes to a document open in Word 2016 the changes not being saved and the same "bluescreen" and restart as above.. | ||
| + | |||
| + | There are possibly other conditions, but these are the two commonly affecting users. Documents currently inside of Filr are able to be opened safely, and you can open, change, and save using other applications on your device (has been tested with Excel, PowerPoint, and Notepad successfully). You also need to have the Fall Creators Update installed. | ||
| === Workarounds === | === Workarounds === | ||
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| Workarounds for this issue include the following: | Workarounds for this issue include the following: | ||
| - | * Save a new document, or the //Save as ...// document copy, to your Desktop, close the Office 2016 application, then copy-and-paste the document from your Desktop to the appropriate folder in Filr. | + | * Save a new document, or the //Save as ...// document copy, to your Desktop, close Word 2016, then copy-and-paste the document from your Desktop to the appropriate folder in Filr. |
| + | * Open a document in Word 2016, make your changes, //Save as ...// to the Desktop and then copy-and-paste the document from your Desktop to the appropriate folder in Filr. | ||
| * Have Network Services install the Open Enterprise Server Client on your machine so that you can log into the OES file servers (will only work when on campus and connected to the physical network or the MLC Academic WLAN). | * Have Network Services install the Open Enterprise Server Client on your machine so that you can log into the OES file servers (will only work when on campus and connected to the physical network or the MLC Academic WLAN). | ||
| + | * Do not complete the Fall Creators Update until a fix is found. | ||
| + | |||
| + | **[[https://youtu.be/dnF4w5Kt26w|You can watch a short video on the issue along with the first workaround on YouTube]].** | ||
| - | After the document has been moved to the appropriate folder within Filr, you can open and modify the document using the standard //Save// functionality. | + | After the document has been moved to the appropriate folder within Filr, it will synchronize as normal. You can also download, open, modify, and then upload the changed file to the [[http://filr.mlc-wels.edu|Filr website]] similar as you would work with a Word document in Google Drive. |
network-services/filr/welcome.txt · Last modified: 2018/07/30 17:39 (external edit)
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