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--- network-services:passwords [2015/07/06 19:58]
Martens, Robert L
+++ network-services:passwords [2018/05/23 18:56]
Martens, Robert L [Updating Recovery Email and/or Last Name]
@@ Line 1: / Line 1: @@
 ====== Your Passwords ======
-At MLC you have two primary accounts to keep track of: your MLC Account and your MLC Google Account. This page will outline some information on passwords for those two accounts.
+At MLC you have two primary accounts to keep track of: your MLC Account and your MLC G Suite Account. This page will outline some information on passwords for those two accounts.
 ===== MLC Account =====
@@ Line 7: / Line 7: @@
 ==== Change Your Password ====
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
+  - visit the [[http://sspr.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
   - enter your current MLC Account username and password
   - click ''Login''
@@ Line 15: / Line 15: @@
 ==== Reset Forgotten Password ====
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
+  - visit the [[http://sspr.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
   - click on ''Forgotten Password''
-  - enter your MLC Username and click ''Search''
+  - enter your personal email address and click ''Search''
-  - an email will be sent to your recovery address (by default, set to your MLC Email Account)
+  - an email will be sent to your personal email address (usually the email address you supplied to us when you applied)
-  - check your recovery email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click ''Check Code''
+  - check your personal email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click ''Check Code''
   - follow the instructions to create your new password and then click ''Change Password'' near the bottom of the page
   - wait for the system to complete the password change and then you are ready to go
@@ Line 25: / Line 25: @@
 ==== Find My Username ====
 Because you need your MLC Username in order to reset a forgotten password, we have also supplied the ability to find out your MLC username as well.
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
+  - visit the [[http://sspr.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
   - click on ''Forgotten Username''
-  - enter your current recovery email address and your current last name and then click ''Search''
+  - enter your personal email address and click ''Search''
-  - the resulting page will give you your MLC username and an email will also be sent to your current recovery email address
+  - the resulting page will give you your MLC username and an email will also be sent to your personal email address
 As a tip, if it is not finding your username, attempt to enter your maiden name if you have married since you last attended Martin Luther College.
 ==== Updating Recovery Email and/or Last Name ====
-Maybe you don't want your recovery email to be set to your MLC Email Account or your last name has changed. That's okay! We are working to provide the facility to update your own recovery email address and change your last name, but for now you will need to [[http://mlc-wels.edu/support|file a support ticket with Network Services]] to update that information and also fill out the Information Verification portion of the MLC Portal to make sure everything is updated appropriately.
+If you need to update information about yourself including your personal email address and/or your name, please submit an update to your personal by the [[https://portal.mlc-wels.edu/nwpp/Directory/infoverification.php|Information Verification]] page on Portal. Once your request has been approved, your changes will make their way to the appropriate system.
+Your personal email address is used for account information retrieval, so supplying us with an email address you will maintain access to regardless of where you are currently living or serving. Also, if possible, avoid using Yahoo or AOL accounts as they seem to have the most trouble consistently receiving emails from third party systems like our own.
 ==== Periodically Changing Your Password ====
-Every 60-90 days you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again.
+Every 6 months you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again.
-===== MLC Google Account =====
+===== MLC G Suite Account =====
-MLC offers each member of the campus family a [[https://www.google.com/edu/|Google for Education]] account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account.
+MLC offers each member of the campus family a [[https://edu.google.com/higher-ed-solutions/g-suite/?modal_active=none|G Suite for Education]] account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account.
 If you have issues accessing your account, please use [[https://www.google.com/accounts/recovery|Google's own recovery site]] to attempt to recover your username and/or password. You can also find more documentation on Google's support site under the article titled //[[https://support.google.com/accounts/answer/41078?hl=en|Change or reset your Google Account password]]//.

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