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--- network-services:passwords [2015/07/06 19:58]
Martens, Robert L
+++ network-services:passwords [2018/07/30 17:39]
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-====== Your Passwords ======
-At MLC you have two primary accounts to keep track of: your MLC Account and your MLC Google Account. This page will outline some information on passwords for those two accounts.
-===== MLC Account =====
-We have recently rolled-out the ability for students, faculty, and staff to request a password reset without the need to contact Network Services directly. Here is how you can do it:
-==== Change Your Password ====
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
-  - enter your current MLC Account username and password
-  - click ''Login''
-  - on the next page, click on ''Change Password''
-  - follow the instructions to create your new password and then click ''Change Password'' near the bottom of the page
-  - wait for the system to complete the password change and then you are ready to go
-==== Reset Forgotten Password ====
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
-  - click on ''Forgotten Password''
-  - enter your MLC Username and click ''Search''
-  - an email will be sent to your recovery address (by default, set to your MLC Email Account)
-  - check your recovery email address and either click on the link in the email or copy-and-paste the resulting code into the text field on the forgotten password site and click ''Check Code''
-  - follow the instructions to create your new password and then click ''Change Password'' near the bottom of the page
-  - wait for the system to complete the password change and then you are ready to go
-==== Find My Username ====
-Because you need your MLC Username in order to reset a forgotten password, we have also supplied the ability to find out your MLC username as well.
-  - visit the [[http://auth.mlc-wels.edu/sspr/|MLC Self Service Password Reset]] site
-  - click on ''Forgotten Username''
-  - enter your current recovery email address and your current last name and then click ''Search''
-  - the resulting page will give you your MLC username and an email will also be sent to your current recovery email address
-As a tip, if it is not finding your username, attempt to enter your maiden name if you have married since you last attended Martin Luther College.
-==== Updating Recovery Email and/or Last Name ====
-Maybe you don't want your recovery email to be set to your MLC Email Account or your last name has changed. That's okay! We are working to provide the facility to update your own recovery email address and change your last name, but for now you will need to [[http://mlc-wels.edu/support|file a support ticket with Network Services]] to update that information and also fill out the Information Verification portion of the MLC Portal to make sure everything is updated appropriately.
-==== Periodically Changing Your Password ====
-Every 60-90 days you will be prompted to change your password. Please do so or you could be locked out of your account and need to request a password reset (following the instructions above) in order to gain access to your account again.
-===== MLC Google Account =====
-MLC offers each member of the campus family a [[https://www.google.com/edu/|Google for Education]] account to have and use. These accounts are provided by Google and currently have their own password functionality attached to them separate from your MLC Account.
-If you have issues accessing your account, please use [[https://www.google.com/accounts/recovery|Google's own recovery site]] to attempt to recover your username and/or password. You can also find more documentation on Google's support site under the article titled //[[https://support.google.com/accounts/answer/41078?hl=en|Change or reset your Google Account password]]//.
-You will not be prompted to change your password unless we have reason to believe that your account has been compromised.
-If you are still having issues, please [[http://mlc-wels.edu/support|file a support request with Network Services]].

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