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--- voip-phones:transfering-calls [2018/07/05 19:01]
Rathje, James A created
+++ voip-phones:transfering-calls [2018/07/31 17:44]
Spike, Aaron C [Transfering Calls]
@@ Line 1: / Line 1: @@
 ====== Transfering Calls ======
-When in an active call
+When in an active call...
-  - Press the transfer button or the soft transfer button on the display
+  - Press the transfer button or the soft key labeled **Transfer** on the display
-  - Dial the extension number of the receiving party.
+  - Dial the extension number of the receiving party. (//Note: dial * then the extension to send the caller directly to voicemail//)
-  - Choose
+  - Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer)
+  - If **BlindTrnf** was selected, the call was transferred and you may hang up
+  - If **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused.
+===== Parking Lot =====
+Another means of transferring a call is to 'park' the call. To park a call, transfer the call to extension 71 through 78.
+The caller will be put on hold for 45 seconds (programmable) or until the call is picked up by someone, if no one picks up the call it will ring back to the person who parked it. Anyone who dials the extension of a parked call will pick up the call.

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