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voip-phones:transfering-calls [2018/07/30 17:39] 127.0.0.1 external edit |
voip-phones:transfering-calls [2018/07/31 17:44] Spike, Aaron C [Transfering Calls] |
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- Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) | - Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) | ||
- If **BlindTrnf** was selected, the call was transferred and you may hang up | - If **BlindTrnf** was selected, the call was transferred and you may hang up | ||
- | - if **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. | + | - If **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. |