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voip-phones:transfering-calls

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voip-phones:transfering-calls [2018/07/05 19:01]
Rathje, James A created
voip-phones:transfering-calls [2018/07/31 17:56] (current)
Rathje, James A
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 ====== Transfering Calls ====== ====== Transfering Calls ======
-When in an active call  +When in an active call... 
-  - Press the transfer button or the soft transfer button ​on the display +  - Press the transfer button or the soft key labeled **Transfer** ​on the display 
-  - Dial the extension number of the receiving party. +  - Dial the extension number of the receiving party. ​(//Note: dial * then the extension to send the caller directly to voicemail//​) 
-  - Choose ​+  - Choose ​between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) 
 +  - If **BlindTrnf** was selected, the call was transferred and you may hang up 
 +  - If **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. 
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voip-phones/transfering-calls.1530817307.txt.gz · Last modified: 2018/07/30 17:37 (external edit)