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voip-phones:transfering-calls [2018/07/05 19:01] Rathje, James A created |
voip-phones:transfering-calls [2018/07/31 17:56] (current) Rathje, James A |
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====== Transfering Calls ====== | ====== Transfering Calls ====== | ||
- | When in an active call | + | When in an active call... |
- | - Press the transfer button or the soft transfer button on the display | + | - Press the transfer button or the soft key labeled **Transfer** on the display |
- | - Dial the extension number of the receiving party. | + | - Dial the extension number of the receiving party. (//Note: dial * then the extension to send the caller directly to voicemail//) |
- | - Choose | + | - Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) |
+ | - If **BlindTrnf** was selected, the call was transferred and you may hang up | ||
+ | - If **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. | ||
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