User Tools
voip-phones:transfering-calls
Differences
This shows you the differences between two versions of the page.
| Both sides previous revision Previous revision Next revision | Previous revision | ||
|
voip-phones:transfering-calls [2018/07/05 19:49] Rathje, James A |
voip-phones:transfering-calls [2018/07/31 17:56] (current) Rathje, James A |
||
|---|---|---|---|
| Line 5: | Line 5: | ||
| - Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) | - Choose between the soft keys **BlindTrnf** (blind transfer) or **AttTrnf** (attended transfer) | ||
| - If **BlindTrnf** was selected, the call was transferred and you may hang up | - If **BlindTrnf** was selected, the call was transferred and you may hang up | ||
| - | - if **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. | + | - If **AttTrnf** was selected, the caller is placed on hold while you call the extension. Use this in a situation where you want to screen callers. If the person does not answer, press **Cancel** then **Resume** on the soft key label to be connected back with the caller. If the person does answer, press the **Transfer** soft key to complete the transfer, or the **Split** soft key to go back to the caller when the transfer is refused. |
| - | ===== Parking Lot ===== | ||
| - | Another means of transferring a call is to 'park' the call. To park a call, transfer the call to extension 71 through 78. | ||
| - | The caller will be put on hold for 45 seconds (programmable) or until the call is picked up by anyone, if no one picks up the call it will ring back to the person who parked it. Anyone who dials the extension of a parked call will pick up the call. | ||
voip-phones/transfering-calls.1530820183.txt.gz · Last modified: 2018/07/30 17:37 (external edit)
Page Tools
Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Share Alike 4.0 International
