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network-services:daily-ops-duties
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network-services:daily-ops-duties [2014/12/05 14:11] Martens, Robert L |
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| - | ====== Daily Ops Duties ====== | ||
| - | This lists the daily tasks done by operations personnel on campus. | ||
| - | ===== Backups ===== | ||
| - | ==== Internal Backups ==== | ||
| - | === Weekdays === | ||
| - | * Verify that the prior backup was successful | ||
| - | * Swap the backup tape with the tape labeled for the **NEXT DAY** | ||
| - | === Weekends === | ||
| - | * Label tape with date for the next Saturday | ||
| - | * Swap the backup tape with the tape you just labeled | ||
| - | * **ON SUNDAY**, swap the backup tape with the tape labeled for **MONDAY** | ||
| - | |||
| - | ==== DMZ Backups ==== | ||
| - | === Weekdays === | ||
| - | * Verify there are no errors from the prior backup | ||
| - | * Swap the backup tape with the tape labeled for the **NEXT DAY** | ||
| - | === Weekends === | ||
| - | * Use the ''bctapelist'' script to find which tape should be used next | ||
| - | * Swap the backup tape with the next tape from the ''bctapelist'' script | ||
| - | * Enjoy your weekend because you will not need to swap out a tape for this system until Monday | ||
| - | |||
| - | |||
| - | ===== Support Tickets ===== | ||
| - | - Log into support.mlc-wels.edu | ||
| - | - Look for new tickets that have not been assigned | ||
| - | - Triage the tickets you can, assign tickets to those people who need them | ||
| - | * **Password reset** requests are usually assigned to **Jill** | ||
| - | * **Phone** issues and **signage** issues are assigned to **Jim** | ||
| - | * **Database** issues start at **Laura** | ||
| - | * **Portal** requests are assigned to **Aaron** | ||
| - | * **Network**, **Server**, and **File Sharing** requests go to **Bob** | ||
| - | * **Printer** issues start with **Ken** | ||
| - | * **Notebook** and **desktop** issues start with **Ken** | ||
| - | * **Paper** requests go to a **student worker** | ||
| - | * **Website** issues start with **Bob** | ||
| - | * **Website content** request go to **Sallie** | ||
| - | - Just use your best judgement for others | ||
network-services/daily-ops-duties.1417788676.txt.gz · Last modified: 2018/07/30 17:36 (external edit)
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