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students:network [2018/08/07 17:29] Martens, Robert L [Frequently Asked Questions] |
students:network [2018/08/10 14:45] Martens, Robert L [What is a MAC address?] |
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====== Networking ====== | ====== Networking ====== | ||
Residential students have a number of options for connecting their devices to the campus-wide network and gaining access to both MLC-offered services and the greater Internet. Depending on your room, and the device you wish to connect, the steps you follow to gain access will be slightly different. You can find a variety of topics, information, and instructions here to help you but ultimately, if you have questions or issues, you can [[https://mlc-wels.edu/support|contact Network Services]] for help. | Residential students have a number of options for connecting their devices to the campus-wide network and gaining access to both MLC-offered services and the greater Internet. Depending on your room, and the device you wish to connect, the steps you follow to gain access will be slightly different. You can find a variety of topics, information, and instructions here to help you but ultimately, if you have questions or issues, you can [[https://mlc-wels.edu/support|contact Network Services]] for help. | ||
+ | |||
+ | Before continuing on, please read the **[[network-services:policies:student-owned-devices|MLC Student-Owned Devices Policy]]**. | ||
===== Connecting ===== | ===== Connecting ===== | ||
==== Wireless ==== | ==== Wireless ==== | ||
- | Martin Luther College currently offers access to three wireless networks throughout campus including (starting Fall 2018) in dorms rooms around campus. Two of these networks are applicable to students. Click on the links below to find out how to connect to each network. | + | Martin Luther College currently offers access to [[network-services/wireless|three wireless networks]] throughout campus including (starting Fall 2018) in dorms rooms around campus. Two of these networks are applicable to students. Click on the links below to find out how to connect to each network. |
- | * MLC Guest WLAN | + | * [[network-services:wireless:guest|MLC Guest WLAN]] |
- | * MLC Student WLAN | + | * [[network-services:wireless:student|MLC Student WLAN]] |
For information on which network to choose, check below based on the type of device you are connecting with. | For information on which network to choose, check below based on the type of device you are connecting with. | ||
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=== Standard Ethernet Ports === | === Standard Ethernet Ports === | ||
These ports will switch to the proper network depending on if your device is registered or not. The switching can sometimes take a few minutes. After you have successfully registered your device on the MLC Guest Network, your port will switch to the MLC Student Network within a few minutes. | These ports will switch to the proper network depending on if your device is registered or not. The switching can sometimes take a few minutes. After you have successfully registered your device on the MLC Guest Network, your port will switch to the MLC Student Network within a few minutes. | ||
+ | |||
+ | == Quick Start Guide == | ||
+ | - Hook your computer up to the network jack using your own Ethernet cable (cables are available from the [[http://mlc-wels.edu/bookstore|Bookstore]]). | ||
+ | - Open your web browser (e.g. Firefox, Chrome, Internet Explorer, Edge, Safari, Opera, etc.). | ||
+ | - Follow the registration instructions (you will need your **[[network-services:accounts|MLC Account username and password]]** to register). | ||
+ | - Go take a walk to give the system time to register your machine if it doesn't seem to work at first. | ||
===== Devices ===== | ===== Devices ===== | ||
Some devices have specific requirements and will work better than others on certain networks. The following section will outline some of the issues to keep in mind when it comes to using your devices on campus. | Some devices have specific requirements and will work better than others on certain networks. The following section will outline some of the issues to keep in mind when it comes to using your devices on campus. | ||
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===== Frequently Asked Questions ===== | ===== Frequently Asked Questions ===== | ||
==== Why can't I play my Xbox/Playstation? ==== | ==== Why can't I play my Xbox/Playstation? ==== | ||
+ | |||
It is possible you are connected to the Guest Network/MLC Guest WLAN and that device has more restrictions than the Student Network/MLC Student WLAN. You will need to connect to the correct network, register your device, or contact Network Services for help. | It is possible you are connected to the Guest Network/MLC Guest WLAN and that device has more restrictions than the Student Network/MLC Student WLAN. You will need to connect to the correct network, register your device, or contact Network Services for help. | ||
+ | |||
+ | ==== Can I use my own wireless router in the dorms? ==== | ||
+ | |||
+ | No. Please do not. | ||
+ | |||
+ | ==== What is a MAC address? ==== | ||
+ | |||
+ | It is the hardware identifier for the network device on your machine. It is sometimes called a MAC address, hardware address, network address, or similar things. Often you can find the information needed in your device settings, printed on the box, on a sticker on the device, or on a network connection screen. They often look like pairs of letters and numbers separated by colons. | ||
+ | |||
+ | Look for something like this: ''aa:bb:cc:11:22:33''. | ||
+ | |||
+ | This information is vital and is needed in order for the network to be able to recognize your device and give it the access you require. | ||
+ | ==== I can't connect my device to the network, what should I do? ==== | ||
+ | |||
+ | If you are having issues, the best option is to [[http://mlc-wels.edu/support|contact Network Services]] to get the discussion started on how to best meet your needs. | ||
+ | |||
+ | ==== Can you open a port for me? ==== | ||
+ | |||
+ | |||
+ | As long as your gaming device is registered properly on the network, you should not need to request any additional network ports to be opened. | ||
+ | |||
+ | Be warned, some features of modern gaming devices are built with the idea that you are connected to a minimally shared internet connection in your home. However, this is not the case with a network shared among hundreds of students. If a feature is not working, please contact our office so that we can try and look into it but we are not able to guarantee operation of all features. | ||
+ | |||
+ | ==== Where can I get an Ethernet cable? ==== | ||
+ | |||
+ | The [[http://mlc-wels.edu/bookstore|MLC Bookstore]] sells cables, along with Walmart in New Ulm as well. | ||
+ | |||
+ | ==== Does MLC filter Internet access? ==== | ||
+ | |||
+ | MLC maintains firewalls and a filtering service. | ||
+ | |||
+ | MLC provides Internet access for all students, staff, and faculty with the purpose of enabling and enriching your academic experience. While it is available for personal and recreational purposes, we contract a service that runs on our firewalls that filters out pornographic and gambling sites. | ||
+ | |||
+ | The firewalls also filter by port. Ports that are not needed for common web applications are blocked to prevent attacks on your computers from the outside. This may prevent you from playing some multiuser games and other web applications that use non-standard ports in their setup. | ||
+ | |||
+ | Direct outbound SMTP (port 25 mail) is also blocked from the dormitories to prevent computers that have been infected with viruses from sending emails to propagate the virus. Outbound SMTP email is only allowed through MLC's mailhost which does antivirus checking prior to sending. You can, however, send and receive mail though any web based email system that uses ports 80 or 443. |