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students:network [2018/08/07 17:49] Martens, Robert L |
students:network [2018/08/10 14:45] Martens, Robert L [What is a MAC address?] |
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===== Frequently Asked Questions ===== | ===== Frequently Asked Questions ===== | ||
- | **Why can't I play my Xbox/Playstation?** | + | ==== Why can't I play my Xbox/Playstation? ==== |
It is possible you are connected to the Guest Network/MLC Guest WLAN and that device has more restrictions than the Student Network/MLC Student WLAN. You will need to connect to the correct network, register your device, or contact Network Services for help. | It is possible you are connected to the Guest Network/MLC Guest WLAN and that device has more restrictions than the Student Network/MLC Student WLAN. You will need to connect to the correct network, register your device, or contact Network Services for help. | ||
- | **Can I use my own wireless router in the dorms?** | + | ==== Can I use my own wireless router in the dorms? ==== |
No. Please do not. | No. Please do not. | ||
- | **I can't connect my device to the network, what should I do?** | + | ==== What is a MAC address? ==== |
+ | |||
+ | It is the hardware identifier for the network device on your machine. It is sometimes called a MAC address, hardware address, network address, or similar things. Often you can find the information needed in your device settings, printed on the box, on a sticker on the device, or on a network connection screen. They often look like pairs of letters and numbers separated by colons. | ||
+ | |||
+ | Look for something like this: ''aa:bb:cc:11:22:33''. | ||
+ | |||
+ | This information is vital and is needed in order for the network to be able to recognize your device and give it the access you require. | ||
+ | ==== I can't connect my device to the network, what should I do? ==== | ||
If you are having issues, the best option is to [[http://mlc-wels.edu/support|contact Network Services]] to get the discussion started on how to best meet your needs. | If you are having issues, the best option is to [[http://mlc-wels.edu/support|contact Network Services]] to get the discussion started on how to best meet your needs. | ||
- | **Can you open a port for me?** | + | ==== Can you open a port for me? ==== |
As long as your gaming device is registered properly on the network, you should not need to request any additional network ports to be opened. | As long as your gaming device is registered properly on the network, you should not need to request any additional network ports to be opened. | ||
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Be warned, some features of modern gaming devices are built with the idea that you are connected to a minimally shared internet connection in your home. However, this is not the case with a network shared among hundreds of students. If a feature is not working, please contact our office so that we can try and look into it but we are not able to guarantee operation of all features. | Be warned, some features of modern gaming devices are built with the idea that you are connected to a minimally shared internet connection in your home. However, this is not the case with a network shared among hundreds of students. If a feature is not working, please contact our office so that we can try and look into it but we are not able to guarantee operation of all features. | ||
- | **Where can I get an Ethernet cable?** | + | ==== Where can I get an Ethernet cable? ==== |
The [[http://mlc-wels.edu/bookstore|MLC Bookstore]] sells cables, along with Walmart in New Ulm as well. | The [[http://mlc-wels.edu/bookstore|MLC Bookstore]] sells cables, along with Walmart in New Ulm as well. | ||
- | **Does MLC filter Internet access?** | + | ==== Does MLC filter Internet access? ==== |
MLC maintains firewalls and a filtering service. | MLC maintains firewalls and a filtering service. |